Handmade Porcelain & Ceramics

Policies & Terms and Conditions


We generally use the Royal Mail First Class delivery service for all our shipments unless specifically asked for an alternative by a customer. Proof of posting is obtained on each shipment, copies of which are available if required. We will post every order within 48 hours of receipt, normally achieving a 24 hour postage time. We are reliant on the Royal Mail to complete the delivery and therefore while Questoe will make every effort to deliver within 7 days, or any other delivery date quoted by Questoe to you, delivery time cannot be guaranteed. Questoe will not be liable to you for any loss whatsoever that you have suffered or may suffer if the goods are not delivered within the said time scale, for whatever reason

Cancellation/Returns Policy
We are very pleased to offer a no quibble returns policy. Before returning your Goods you must first contact Questoe within 7 working days of receipt of goods for a return authorisation. If your product is damaged or defective we will normally ask for a photo of the damage or defect to be emailed or text to us before authorising a refund or replacement which will be sent carriage paid by us. If however you chose to return it to Questoe  please do so in its original packaging and in the same condition as shipped. We will replace the item free of charge, or refund you the cost of the Goods and original postage, but we will not refund the return postage/carriage fee.
Questoe are not responsible for the carriage fee of any item returned for a refund within 7 days where the item is not defective. We will however be happy to refund the cost of carriage paid on returns if the return is due to an error on our part. We will not be responsible for any local or international custom fees or import charges imposed at the point of entry into the recipients country.
Questoe will make every effort to deal with refunds within 7 working days of notification or return. This Cancellation/Returns Policy does not affect the Consumer's Statutory rights.

Ownership of Goods
Retention of Title Ownership of and title to the goods shall remain with the Questoe and will not pass to you until the full price of the goods, including any postage, packaging or delivery costs, has been paid to Questoe notwithstanding delivery of the goods to you or to any independent carrier or any other third party.

Product Colours
Questoe have made every effort to display as accurately as possible the colours of our products that appear on the web site. However, the actual colours viewed by you  will depend on the quality of your monitor, we cannot guarantee that your monitor's display of any colour will fully and accurately reflect the colour of the product on delivery. All dimensions, weights and similar data provided by  Questoe at any time shall be deemed to be approximate, and any photographs, illustrations, drawings or advertisement matter supplied or published by Questoe shall be deemed to represent generally the goods specified therein, and not as generally representing the Goods to be supplied under the Contract, and do not form part of the Contract.
Questoe assumes no responsibility for the contents of any other web sites to which the Questoe web site has links. You acknowledge that we have no control over and we exclude all liability for any material on the World Wide Web which can be accessed by using the www.questoe.com  web site. The service is accessed via the World Wide Web, which is independent of the service, and Questoe. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. Questoe has no responsibility for any information or service obtained by you on the World Wide Web.
Except where otherwise noted, the contents of this web site including the design, text, graphics and arrangement of the pages are the property of Questoe and are our copyrighted material or that of the relevant content providers. All Rights Not Expressly Granted to you are reserved to Questoe.
In accessing Questo e` web pages, you agree that you may only download the content for your personal non-commercial use. Questoe reserves the right to withdraw this authorisation at any time by notice on this web site.
You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Questoe web pages for any other purpose whatsoever without the prior written permission of Questoe.
You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

Exclusion of Liability
This site and the information, names, images, pictures, logos and icons regarding or relating to Questoe, its products and services (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
In no event will Questoe be liable for any damages including, without limitation indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other action, arising out of or in connection with the use of the site. Questoe does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.
No warranty is given that this web site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages whatsoever arising out of such unavailability.
We accept no liability whatsoever in respect of losses or damages arising out of changes made to the content of this web site by any third parties.
Access to and use of this web site is entirely at your own risk. Questoe do not warrant, that use of this web site or any material downloaded from it will not cause damage to any property or data, including but not restricted to loss of use of data or equipment, loss of data or computer virus infection.
Nothing in these terms and conditions shall attempt to exclude liability for death or personal injury arising from our negligence or breach of duty or for fraudulent misrepresentations.

Maintenance of the Site
Making your use of the Site enjoyable means we need to install updates and do general diagnosis and maintenance of the Site. We will try to do scheduled maintenance during times when we anticipate that online use is lower than normal.

We also need to be able to do emergency maintenance and/or suspend access to the servers where, in our reasonable discretion, we see the need to do that. We will try to have the Site available again as soon as we think it is safe to do so.

Validity of these Terms
If any part or provision of these Terms are found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.

Jurisdiction and Applicable Law
These terms and conditions shall be governed by and construed in accordance with the laws of England. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of the United Kingdom.

Questoe reserve the right to change these Conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes

Your right to privacy is very important. We recognise that when you choose to provide us with information about yourself you trust us to act in a responsible manner. We confirm this information will only be used to help us to provide you with a better service. We also confirm that we have policies in place to protect your personal information when it is provided.

Personal Information
When you visit our web site we collect information during the purchase process. This information includes your name, address, email address, and phone number. This information is required to process your order and keep you informed of the status of the order.

Under no circumstances will we ever disclose customer information to third party companies.

Please be assured your credit card or debit card details are not stored on our web site or in any other way by Questoe once your order has been processed.
Our web site uses secure 3D Secure payment technology through PayPal as we take the security of our customer details very seriously.

When you visit www.questoe.com  you can surf the site anonymously and access important information without revealing your identity.

To improve our site, we use "cookies" to track your visit. A cookie is a small text file, which is stored within your web browser and identifies your computer to our server. They also enable us to record how often you visit the site and the areas you navigate within it. It functions as your identification card, recording your passwords and preferences. It cannot be executed as code or deliver viruses.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. (For some Web pages that require an authorisation, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)
While Questoe uses cookies to track your visit to www.questoe.com and our Web servers automatically log the IP/Internet address of your computer, this information does not identify you  and you remain anonymous unless you have otherwise provided Questoe with personal information.

Customer Service Contact
If you have any questions about our Terms, privacy statement, or your dealings with Questoe you can email us at david.queenan@googlemail.com

Or write to the following address :-



West lane



North Yorkshire